Frequently Asked Questions
Who are you ?
We are a company specializing in the supply of diving and water sports equipment to professional diving centers .
Our goal: to offer reliable, aesthetic and affordable equipment, ideal for training , baptisms , and introductory sessions , while maintaining European quality standards.
All our products are designed by our international partners, according to quality standards that comply with European requirements (CE certification).
Are your products certified?
Our products are designed by international partners selected for their reliability and high standards of quality .
When an item has CE certification , this information is clearly indicated on its product page.
For the rest of our catalogue, each item is manufactured according to rigorous standards, in line with the expectations of the European market , in order to ensure reliable, comfortable and durable use .
Are your products only for professionals?
Our shop is primarily dedicated to diving centers, instructors and professional structures .
However, some products may also be suitable for clubs or associations in the formation phase.
Can I place an order without a minimum purchase?
Yes, most of our products are available individually , to offer you total flexibility in your purchases.
For certain specific items, a minimum order quantity may apply , due to logistics or transport costs .
These conditions are clearly stated on each product page , for a simple and transparent experience.
And because we value the loyalty of our partners, automatic discounts are applied to volume orders:
- 5% discount on orders of 10 units or more.
- 10% off for orders of 20 units or more .
- 20% off for orders of 50 units or more.
💡 An ideal solution to optimize your margins and anticipate your seasonal needs without constraints.
What are your delivery times?
Our products are usually delivered within 7 to 15 working days , depending on the destination area and the type of item.
In some more remote regions or for specific products, the delivery time can exceptionally reach up to 30 or even 40 working days .
Each product page displays an updated delivery estimate , to give you complete visibility before you place your order .
💡 We work continuously with our logistics partners to reduce delays and ensure accurate tracking of each shipment.
Are delivery charges included?
Yes. All our displayed prices include delivery , with no hidden fees or additional charges.
Do you ship internationally?
Yes. We deliver to most European countries . For other destinations, please contact our team for a personalized quote.
What payment methods do you accept?
We accept business bank cards , SEPA transfers , and secure payments via our platform .
All transactions are protected by SSL encryption.
Can I get a professional invoice?
Of course. A detailed invoice in your company's name is automatically sent after each order.
Can I return a product?
Yes, you have 14 days after receipt to report any defective or non-compliant items.
Returns are free in case of defective product or order error on our part.
You can see more in our refund policy.
Are the products guaranteed?
Yes. All our products come with a 12-month warranty against manufacturing defects.
Do you manage inventory for your customers?
Yes , we handle shipping directly from our partner warehouses.
This allows you to reduce your storage and logistics costs .
Are the displayed products still available?
Our website is synchronized with our suppliers' stock levels. In the event of a stock shortage, a clear message will be displayed on the product page before order confirmation.
Are your products intended for professional deep-sea diving?
Our selection is primarily designed for diving centers, instructors and training facilities looking for reliable, affordable and easy-to-maintain equipment.
Our products are therefore ideally suited for initiation, discovery sessions and training .
Some items — particularly those CE certified — may be suitable for more technical or advanced uses , depending on the manufacturer's recommendations and the conditions of use.
Each product sheet clearly specifies the characteristics and certifications , allowing you to make an informed choice adapted to your professional needs .
💡 Our commitment: to offer equipment with excellent value for money , designed to meet the requirements of modern diving centers while guaranteeing the safety and comfort of divers .
Can I use your products for introductory courses or baptisms?
Yes, that is precisely the main purpose of our range.
They are perfect for training centers, instructors and clubs wishing to offer a safe and enjoyable experience for beginners.
How can I contact you?
You can contact us via:
- 📧 Email: [ deepwave.co@gmail.com ]
- 💬 Contact form on our website
- 📦 For any questions related to an order: please provide your order number to expedite processing.